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HOW TO USE COLUMBIA 911
Quick response depends upon the vital information, which you provide. Remain calm and speak clearly.
Tell the dispatcher;
- What is happening?
- Where it is happening?
- What is your name, address and phone number?
The dispatcher will ask you additional questions. Provide answers as best as you can. Please remain on the phone, do not hang up unless you are in danger or until the dispatcher advises you to do so.
WHILE YOU ARE ON THE PHONE WITH 9-1-1 STAFF, YOUR INFORMATION IS BEING RELAYED BY RADIO TO THE POLICE, FIRE OR AMBULANCE UNITS AS THEY RESPOND TO THE LOCATION OF THE EMERGENCY.
Post your address, phone number and nearest cross street by each telephone so that any visitors or family members will be able to give the vital information needed for a quick response.
Your house numbers need to be visible from the street, in daylight or darkness, or clearly posted where your driveway joins the main road.
Does everyone in your family know a call to 9-1-1 from any phone is FREE?
Do You Know When to Call 9-1-1
A call to 9-1-1 should always be a call for help.
- Call 9-1-1 to get help for someone who is hurt.
- Call 9-1-1 if you see someone hurting someone else.
- Call 9-1-1 if you see someone taking something that belongs to someone else.
- Call 9-1-1 if you smell smoke or see a fire.
Do You Know When NOT To Call 9-1-1
- Never call as a joke.
- Never call to ask for information.
- Never call to see if it works.
Contact Columbia 9-1-1 Communications
P.O. Box 998
St. Helens, Oregon 97051
Non-emergency Dispatch:
(503) 397-1521 or 1-800-696-7795
Dispatch Fax:
(503) 397-7797 or 1-800-734-7795
Administrative Office:
(503) 397-7255Administrative Fax:
(503) 366-7197